“Roland DG Connect” Expands Service Area for Enhanced Customer Communications and Creativity

Leading manufacturer of wide-format inkjet printers and printer/cutters, Roland DG, has today announced the expansion of its cloud-based “Roland DG Connect” service.
Roland DG Connect was developed with the aim of improving customer satisfaction and success by providing a more comfortable and stable operating environment, improved workflow efficiency, increased business development and profitability.

The free service, launched in the UK, North America and Japan, also aims to enable people with different skills, goals and requirements to collaborate and share ideas. In addition to the existing English and Japanese languages, the service now supports Spanish, German, French, Italian, Portuguese, and Korean, and has expanded coverage to Europe, Latin America, Oceania, and Korea.

Currently, Roland DG Connect provides instant access to key performance metrics, allowing the user to monitor device activity and increase production efficiency. Should an error occur, the shared information on the operating status and history of the product can be used to reduce the time of repair, thus helping to reduce downtime for the customer. The Health Check function monitors major components, such as the print head, and notifies users of required maintenance to assist them in keeping their product in good working condition for stable operation. In addition, the Dashboard function offers an easy-to-understand, color-coded view of operating status to improve product utilization for more efficient business operations.

Johan Struyfs, EMEA Service Director at Roland DG EMEA, said, “We’re incredibly proud to announce the expansion of our Roland DG Connect service that broadens the creative horizons of our customers by connecting them to a wide range of people and resources over the internet. This is an ongoing project for us at Roland DG, and we are dedicated towards continuing to add new features, services, and geographic coverage long-term to generate an even more compelling creative ecosystem with our customers around the world.”

Roland DG Connect is currently available for all TrueVIS models including VG2-640/540, SG2-640/540/300, VF2-640, VG-640/540, SG-540/300. Updating to the latest firmware is required. Supported products will be expanded in the future.