An issue caused by a recent Windows security update (version KB5039211) has disrupted communication between some Roland DG drivers and their connected devices, primarily affecting cutters and engravers. As a temporary solution, we advise uninstalling this specific Windows update using the steps covered here.

Affected Models:
Cutters: GS2-24,GS-24,GX-24.GR-420/540/640,GX-400/500
Engravers: EGX-20, EGX-30A, EGX-350/400/600

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Whether you’re looking for machine help, or you need drivers, software updates, manuals or guides, you can find it here.

With Roland DG Care, you get the industry’s best service and support, including Genuine Roland DG Parts, Certified Roland DG Technicians, and tools to help your business thrive.

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Besides giving you easy access to your RolandCare warranty information, myRoland is a one-stop-shop for keeping your Roland DG device in peak performance. You can also find a wide range of resources to help your business thrive:

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  • Open and track support cases

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Ownership has its rewards. As a registered Roland DG owner, you qualify for an entire menu of benefits and support.

 

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