Roland DG Care Plans

Of course – Roland DG Care cover many current and older machines.

Our technical support teams are on hand to support you Monday to Friday 9am to 5pm. The quickest way to contact us is using myRoland to open your support case. This ensures that the technical support advisor has all the necessary information to hand to offer accurate support as quickly as possible.

Our original and extended warranty packages cover a wide range of Roland DG machines. For pricing and contract options, please login/ register on myRoland where you can view the full range of extended warranties available for your machine.

Roland DG Connect diagnostics and predictive breakdown support systems monitor your machine and system performance 24 hours a day, 7 days a week to ensure that everything is working as expected. It notifies you if there are firmware and software updates for your device to bring you the latest features. In the event of any errors or predicted faults, it will alert you in advance of an issue and take corrective action before your machine and your business stops.

Should problems occur our suite of advanced connected digital support tools allow you to get the help and support you need at the time you need it. Our intuitive ChatBot can answer your questions and help repair a number of faults at a time convenient to you, day or night. If you need further support, you can raise a case in myRoland.

Roland DG Connect is your Roland DG Printer Companion application which gives you a detailed understanding of your entire print operation through a simple to understand dashboard and smartphone application. Check your ink levels, consumable life, printer health and more.

DG Connect Premium and Pro features.
• Advanced dashboards: A wider range of analysis and insight for your business.
• Multi-user: In case your business has multiple users or locations. This information can be used to formulate operation plans, improve supplies efficiency, and monitor and schedule maintenance across locations.
• Automatic VersaWorks settings backup: Ensure your VersaWorks print settings are safe and secure, especially in the event of a computer crash or system upgrade.
• Automate your jig printing process with PrintAutoMate: This powerful clou-based tool saves you time and effort, ultimately helping you to increase your productivity and reduce errors in repetitive printing tasks.

myRoland is your portal to the Roland DG World. Registration is completely free and gives you access to a full library of Manuals, Drivers, Software, Firmware, Tutorial Videos, Colour Profiles and more.

It’s where you can contact us to raise a support ticket, check the status of open and historical support cases, and check your warranty status.

Roland DG Care is a comprehensive, proprietary support service available through every stage of ownership, starting before your product is even installed and extending through its lifespan.

Established with your business requirements in mind, Roland DG Care provides ongoing maintenance and real-time information updates, insuring that professional users and beginners alike can use Roland products for many years with complete peace of mind.

The VW-S1 is a densitometer for easier, less costly color Matching. Color profiling and color management can be challenging, especially if you’re new to large format printing. The VW-S1 color measuring tool is great news if you’re looking for a straightforward, accurate, and affordable profiling solution to make the right color adjustments and share color accuracy between two of the same printers that use the same ink types.